We are seeking a supply chain manager to join our team and lead; Order
Management, Supply/Demand forecasting, 3PL management; plan and manage
logistics, warehouse, transportation and customer services.
The Assistant Supply Chain Manager is responsible for ensuring processes are in place to
drive forecast accuracy, inventory accuracy, order fulfillment and achievement of
KPIs.
Responsibilities:
Demand & Supply Planning
● Responsible for Demand, Supply Planning, all Inventory Control related activities
Work and liaise with HQ SC Team for replenishment orders, shipment & US 3rd
Party Warehouse & Transport Providers
● Develop and maintain effective supply, distribution and inventory plans.
● Maintain product inventory levels within agreed volume and quality targets.
● Execute product allocation processes to effectively manage supply constraints;
● Execute order fulfillment processes to ensure perfect customer order fulfillment;
● Maintain highly effective communications with all key stakeholders
● Forecasting – Work closely with Sales for monthly demand forecast, juggle
current inventory needs, immediate customer demands, and probable future
sales to maintain balance between fulfillment and replenishment needs,
proactively communicate in advance of any potential shorts, delivery timing,
product allocation, and other pertinent areas of fulfillment issues
● Order Management – Continuously make sure to align Demand with Supply,
visualize Demand Forecast and Supply Forecast
● Ensure monthly replenishment plans and forecast submission to HQ Supply
Chain, liaise with HQ SC on replenishment fulfillment, shipments to ensure
supply
● Global Product Rollout – make sure new products are launched in schedule
Continually monitor product supply vs. customer sales, and perform supply and
demand analysis to maximize sales
● Maintain optimal channel inventory through the various stages of the product life
cycle; act as the central point of contact for all supply chain matters for new
product launches
● Ensure optimal inventory and goods movement, integrity and accuracy of the
stock management system, removal of obsolete materials from the warehouse to
reduce storage costs from the business
Customer Service & Logistics
● Management of all customer orders, process orders accurately from order receipt
through to delivery with agreed timeline.
● Interface with freight carrier and 3PL warehouses to coordinate all logistics to
ensure on-time delivery and order fulfillment
● Track all inbound to 3PL warehousing facilities and outbound shipments/
deliveries to customers
● Ensure that export documentation is correct and complete to ensure that orders
are delivered without customs delays.
● Recommend optimal transportation modes, routing, equipment, or frequency of
delivery
● Monitor product import processes to ensure that compliance with regulatory or
legal requirements are met with domestic and foreign countries
● Handle all incoming customer inquiries pertaining to product deliverables;
communicate and manage accordingly working tandemly with Sales
● Ensure that all customer documentation and records are always up to date and
accurately maintained on all business system
● Management of all 3PL warehousing activities – storage, inventory accuracy,
batch control & product handling
● Track, record, verify all inventory and logistics billing from 3PL
● Effectively negotiate US transportation freight rates, carriers, and minimize
warehouses/storages cost
● Use personal judgment and initiative to develop effective and constructive
solutions to challenges and obstacles in import/export activity and procedures.
● Negotiate with suppliers or customers to improve supply chain efficiency or
sustainability
● To log and investigate customer complaints in a timely manner with feedback to
customers on the investigation and any corrective actions
Others
● Work cross functionally with Commercial, Finance, HQ – Supply Chain & Finance
● Develop processes to ensure that compliance with regulatory or legal
requirements are met with domestic and foreign countries
● Submission of Monthly KPI report & Stock Provision to HQ
● Maintain accurate written procedure for all planning and inventory control
processes
● Budgetary Responsibility :
a. Freight and Logistics costs
b. Control and optimisation of stocks
c. Cost control of service providers within the supply chain
● Any other responsibilities deem necessary to complete the role