The Inside Sales Representative handles inbound and outbound calls, develops new leads, communicates with customers, understands their needs, and ensures a smooth sales process. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to TWRS each day.
Job Scope
Communicate with customers, make calls to potential customers, and follow up on leadsMeet and surpass sales goals set by TWRS managementUse persuasive skills to upsell and cross sell additional products and servicesAnswer customer questions about equipment and proper useEnter orders for customers acquired through both inside/outside salesHandle customer concerns and complaintsResolve customer issues by collaborating with other departmentsRegularly contact customers to ensure a positive experienceInform customers of upcoming promotionsEstablish positive rapport with customers via phone and in person
Relationships
Branch ManagerOutside Sales RepsVP, SalesCustomersTechnicians and Drivers
Essential Education, Experience and Attributes
Previous experience with inside sales required Prioritization and time management skills Strong written and verbal communication skills Proficiency in administrative tasks and documentation Professionalism in all situations in the workplace and when working with customers Ability to maintain an organized and clean work environment High School Diploma or equivalent Must be 18 years of age or older
Desirable Education, Experience and Attributes
Bachelors in relevant field preferred Experience with surface preparation and coatings equipment rental or salesExperience with NetSuite
Metrics
Performance Standards
Achievement of sales targetsDemonstration of TWRS values
Working Conditions
Work Schedule
Monday to Friday 7:30am – 4:30pm
Working Environment
Office ☒
Remote ☐
Other ☐
Travel
0%
Domestic ☒
International ☐
Physical Effort (Check box)
None☐
Limited☒
Heavy ☐
Physical Demands
Must be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office. May occasionally lift light to medium objects (typically less than 15lbs)Constantly operates a computer. The person in this position must frequently communicate with other employees/customers both verbally and in writing. The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions and warehouse conditions. The work environment usually has a quiet to moderate noise level. You may be asked or required to work after regular business hours including nights, weekends, and holidays.
